COVID-19 UPDATE

FRIDAY SEPTEMBER 4, 2020

Great Canadian will be reopening its 11 properties on September 28, 2020 as part of Ontario’s Stage 3 framework for the reopening of its economy. As part of that framework, the Company will be adhering to provincial guidelines, which include indoor gathering limits up to a maximum of 50 guests, and will not include the operation of table games or other amenities.
We appreciate your understanding during this unprecedented situation. In responses to recent inquiries – we have generated a list of FAQ’s below.

Q: WHAT SAFETY MEASURES WILL YOU TAKE UPON RESUMING OPERATIONS TO PREVENT THE SPREAD OF COVID-19?

The health, safety and well-being of our guests and employees is our top priority. We are working diligently to ensure we are prepared to safely return to operations. This means we are collaborating with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all our sites so that you have peace of mind when playing at our properties. You can find more details on these plans located here.

Q. HOW HAS THE CLOSURE AFFECTED THE LOYALTY PROGRAM?

The Loyalty Rewards tier status that you had prior to our casinos closing will remain intact. Loyalty points and existing free play balances on your account will not be expired.

Promotional offers such as slot play or match play and gifting offers issued prior to our March 16, 2020 closure are considered void.

Q.WHAT CAN I EXPECT FROM A GAMING EXPERIENCE?

Our gradual reopen will see a slot machine product only – table games will remain closed. It will be mandatory that all guests have booked a play session prior to arrival. This online reservation tool will located on our main page and will be available in upcoming weeks.

Due to the current heightened health and safety guidelines – our Food & Beverage outlets will remain closed.

Q.HOW DOES BOOK YOUR PLAY SESSION WORK?

Booking your play session is a mandatory requirement if you would like to enjoy a play session at our casinos. Our online reservation system can be found on our website prior to open. This reservation system allows you to choose when you would like to book your play session. Upon completion of the reservation – you will be sent a QR code as confirmation – please print or download this on your phone. This must be presented upon arrival at the casino along with government issued photo identification in order to enjoy your play session. Please be sure to arrive 15 minutes prior to your session to allow for check-in time.

Thursday July 23, 2020

Throughout the entire period that COVID-19 has been a public health concern, the health and safety of our guest and team members has be our highest priority.
We appreciate your interest in the reopening of Elements Casino Mohawk.
At this time, a date has not been determined for when the properties will reopen, but we would encourage you to check back with us on our website where further details will be provided.

Monday May 11, 2020

Throughout the entire period that COVID-19 has been a public health concern, our actions have been uniformly guided by- and with our wholehearted support- the direction of our government and public health authorities. Similarly, the reopening of our property will only happen once it is appropriate to do so, by continuing to ensure the health and safety of our team members and guests.
We are very encouraged to see our provincial government releasing their plans for the staged reopening of businesses in the province. Although we still don’t have any specifics as to when we may be approved to reopen, we are hopeful- for everyone’s sake- that the reopening of the provincial economy in general goes smoothly, and is done in such a way that people’s health and safety is always the foremost consideration. We look forward to welcoming you again soon.

Sunday March 15th, 2020

In conjunction with OLG, Elements Casino Mohawk will temporarily suspend all casino operations as of Sunday, March 15th at 11:59pm.
While there have been no cases of COVID-19 reported at Elements Casino Mohawk, this measure has been deemed to be in the best interests of public’s health and the ongoing efforts to contain the spread of COVID-19.
We appreciate your understanding during this unprecedented situation.
If you have any questions, visit www.elementscasinomohawk.com or follow us on social media for updates.
Corvid19 Post

Friday March 13th, 2020

The health and safety of our guests and team members has always been of the upmost importance to us, and we have always been vigilant about cleanliness.
Since January, we have been closely monitoring the COVID-19 situation and taking proactive measures, such as handwashing posters with a reminder of cough/sneeze etiquette as directed by the Public Health Agency of Canada (PHAC), as well as hand sanitizer dispensers in areas where handwashing poses a challenge.
We have taken a number of other measures including more frequently cleaning gaming equipment and supplies that guests interface with, and our efforts go beyond just gaming equipment to include frequently touched surfaces including counters, door handles, railings and restrooms. We have also reinforced the importance of hand hygiene with our team members, and are regularly communicating to our teams about notifications and guidance from government health care agencies regarding the current COVID-19 situation.
We continue to closely monitor this situation and follow direction from government health care agencies.